Refund policy

We offer exchange or store credit on any unworn merchandise returned by mail in its original packaging and condition within 14 days of initial receipt. We do not offer refunds. We will not issue store credit for the initial shipping cost. All SALE product is final sale and is not able to be exchanged or returned for store credit. 

At this time, we do not accept returns or exchanges for product shipped to the United States.

Notice: All Red Wing shoes and boots are subject to a 20% restocking fee.

Order Cancellations:  All cancelled orders will have a 4% processing fee deducted from their refund to cover transactional fees and administrative costs.

How do I process a return or exchange?
Please reach out to us by email at providenceptbo@gmail.com with your order number and the items you wish to return or exchange. We will provide you with a return authorization and specific shipping instructions. For returns, once we receive the item or items we will issue you with a store credit equal to the value of your item/items. For exchanges, you will be issued an invoice for cost of shipping the new item. Once this invoice is paid your replacement item/items will be dispatched.

Return shipping charges are incurred by the client. Returns must be sent by domestic mail service (Canadian residents use Canada Post and US residents use US Post). Parcels cannot be returned C.O.D. or with a courier service (i.e. FedEx, UPS etc.) Clients must fully insure return parcel and provide a Postal Service tracking number.

For U.S. and International returns, mark the parcel as "Canadian Goods Return" on customs forms. Duties incurred by Providence as a result of mis-labelling or marking as "gift" will be deducted from the store credit amount. International duties and taxes as well as other related fees will be deducted from any store credit.

No parcels returned without prior authorization will be accepted.

Providence will not accept liability for shipping loss or damage of return goods. We will not assume responsibility for reimbursement of parcels without proof of delivery to Providence.

Providence reserves the right to reject returns that do not comply with policy.